Order Procedure

1. Browse ryans.com to “Add to Cart”

• Explore our wide range of products across categories.
• Click on a product to view details and specifications.
• Select products and click "Add to Cart".

2. Proceed to Checkout

• Click on the cart icon at the top right corner, once all products are added to the “shopping cart”.
• Click "Checkout" after reviewing shopping cart products and quantities.

3. Complete Checkout Process

• Step 1 - Account Information:

Click on Checkout, receive OTP if not logged in, and sign up.

• Step 2 - Shipping Method:

a. Select district, City/Upazila.

b. Select delivery method:

• Home delivery, 
• Courier or
• Store pickup.

c. Select delivery type:

• Regular or 
• Express.

Note: The express delivery option will only be visible to customers of Dhaka Metropolitan.         
 

d. Write name, delivery address, and contact number.         
 

e. If the billing address is different click on the checkbox bottom of the page.

• Step 3 - Payment Information:

Choose payment method:

• Cash on Delivery
• Debit/Credit Card
• POS on Delivery
• Internet Banking 
• Mobile Banking         
   
• Step 4 - Review and Place Order:

a. Review order summary including products, quantities, shipping details, and grand total

b. Click on the checkbox to agree to Terms & Conditions and Return, Refund & Cancelation

c. "Place Order" to confirm the purchase.

4. Order Confirmation

• Customers will receive an information SMS including the order number to the registered mobile number. 
• Orders will be confirmed after a confirmation call from us.

5. Order Tracking

•  When products are assigned to a delivery vehicle, customers will receive a shipping confirmation SMS.
• Customers can track orders from the dashboard in the following manner:

✔Order placed

✔Confirmed          
✔Handover to courier/Ready for pickup

✔Completed

6. Help

• For any assistance, please contact the customer support team as below:         
  
  a. Phone: 16 810         
  b. Email: [email protected]         
  c. Facebook Messenger: m.me/ryanscomputers         
  d. Whatsapp: https://wa.me/8801755513900

Conditions: 

• Customers acknowledge and accept that if products become out of stock after placing orders, the order will be canceled without any questions or disputes.         
   
• In case of “Regular Delivery", products are delivered within 1 to 5 working days for Dhaka, Chattogram, Khulna, Rajshahi, Rangpur, Bogura, Mymensingh, Barishal, Sylhet metropolitan areas, and Jashore city corporation area. Customers must collect products from the main gate, as delivery person will not enter the building.         
   
• In case of “Express Delivery”, products are delivered within 24 hours for Dhaka metropolitan area only.           
   
• In case of “Courier Delivery”, products are delivered all over Bangladesh within 1 to 7 working days.         
   
• In case of "Store Pickup", customers will collect products from any branch of Ryans Computers Ltd.         
   
• In case of “Back-order” and 'Upcoming products, products are delivered within the time specified on the website. 
   
• For “Back-ordered”, “Pre-order” or “Upcoming” products, 20% deposit of the total amount is required to be paid in advance.
   
• There is no charge applicable for “Regular Delivery". However, charges are applicable for  “Express Delivery” and “Courier Delivery”.          
   
• For customers in remote areas, products must be collected from the nearest courier point.         
   
• Delivery time may take longer due to unavoidable circumstances.         
   
• Products will be handed over to customers when payment is completed.

In-Store Payment Method

Price Categories

• Regular Price is the standard listed price of a product where no discount or promotion applied.
• Special Price is an exclusive price after some discounts are applied.
• Ecom Discount is applicable if orders are placed only over the online e-commerce platform ryans.com.
• VAT and Tax will be added on top of the Regular or Special price as per applicable government rules.
• EMI is calculated on Regular price only.

Regular Transaction 
Cash 

We accept cash transactions on purchases from any of our outlets.

Cheque or Pay Order

Bank Cheque or Pay Order is accepted only after it is honored and fully deposited to Ryans Computers Limited account.

Mobile Phone Payment

Payment is to be made from any personal account, not a merchant account.

• bKash 01755 554 939 (Store)
• bKash 01755 554 938 (Online)
• Rocket 01755 554 939 5
• OK wallet 01755 554 939 
   

Credit or Debit Card 

Our branches accept the following credit & debit cards. 
No Charge for Credit or Debit card use!

• IDB Branch: Visa, Master, Amex, Nexus, and Diners Club
• Banani Branch: Visa, Master, Amex, Nexus, and Diners Club
• Shantingar Branch: Visa, Master, Nexus, and Amex
• Elephant Road Branch: Visa, Amex, Nexus, Master and Diners Club
• Uttara1 Branch: Visa, Master, Amex, and Nexus
• Uttara2 Branch: Visa, Master, Amex, and Nexus
• Bogura Branch: Visa, Master, Amex, and Nexus
• Chattogram Branch: Visa, Master, Amex, and Nexus
• Rangpur Branch: Visa, Master, Amex, and Nexus
• Rajshahi Branch: Visa, Master, Amex, and Nexus
• Mymensingh Branch: Visa, Master, Amex, and Nexus
• Barishal Branch: Visa, Master, Amex, and Nexus
• Khulna Branch: Visa, Master, Amex, and Nexus
• Sylhet Branch: Visa, Master, Amex, and Nexus
• Jashore Branch: Visa, Master, Amex, and Nexus
• Rokeya Sarani Branch: Visa, Master, Amex, Nexus, and Diners Club

Electronic Fund Transfer (EFT)

Bank-to-Bank electronic fund transfer is available from the following Banks.

• Agrani Bank Limited
• BRAC Bank Limited
• Dutch Bangla Bank Limited
• Eastern Bank Limited
• Islami Bank Bangladesh Limited
• Southeast Bank Limited
• United Commercial Bank Limited

E-commerce Transaction (Online)

Credit or Debit Card

• VISA
• Master Card
• DBBL Nexus
• Qcash
• Fast Cash

Mobile Banking

• bKash 
• Rocket
• OK wallet

Payment is to be made from any personal account, not a merchant account.

Internet Banking

• AB
• Bank Asia
• City Touch
• Islami Bank 
• MTB
• Payza

EMI (Equated Monthly Installment)

• AB Bank (Simply Pay) 3, 6, 9 and 12 months.
• Al-Arafah Islami Bank (La-Riba Easy Payment) 3, 6, 9 and 12 months.
• Bank Asia (Easy Buy) 3, 6, 9 and 12 months.
• BRAC Bank 3, 6, 9 and 12 months.
• City Bank (American Express Card) 3, 6, 9 and 12 months.
• Citizen Bank (CZB Pay Comfort) 3, 6, 9 and 12 months
• Community Bank (Quick Buy) 3, 6, 9 and 12 months.
• Dhaka Bank (Swipe It) 3, 6, 9 and 12 months.
• Dutch Bangla Bank (InstaPay) 3, 6, 9 and 12 months.
• Eastern Bank 3, 6, 9 and 12 months.
• IBBL (Ezzy Buy) 3, 6, 9 and 12 months.
• Lanka Bangla 3, 6, 9 and 12 months.
• Meghna Bank (SmartPay) 3, 6, 9 and 12 months.
• Mercantile Bank (SimplePay) 3, 6, 9 and 12 months.
• Mid Land Bank (Easy Pay) 3, 6, 9 and 12 months.
• Modhumoti Bank (Shop Smart) 3, 6, 9 and 12 months.
• Mutual Trust Bank (FlexiPay) 3, 6, 9 and 12 months.
• NRB Bank 3, 6, 9 and 12 months.
• One Bank (Smart EMI) 3, 6, 9 and 12 months.
• Premier Bank (ComfortPay) 3, 6, 9 and 12 months.
• Prime Bank 3,6,9 and 12 months.
• Pubali Bank (Instant EMI) 3, 6, 9 and 12 months.
• South East Bank 3, 6, 9 and 12 months.
• Standard Chartered Bank 3 and 6 Months.
• Shahjalal Islami Bank (Pay Z) 3, 6, 9 and 12 months.
• Trust  Bank (Easy Pay) 3, 6, 9 and 12 months.
• United Commercial Bank (U-Buy) 3, 6, 9 and 12 months
• NCC Bank (Smart Pay) 3, 6, 6 and 12 months
• Shimanto Bank (Fast Pay) 3, 6, 9 and 12 months

^{Enjoy 0% EMI for Online Purchases (9 Months) with availability from 31 banks.}

• AB Bank 9  months.
• Al-Arafah Islami Bank 9  months.
• Bank Asia 9  months.
• BRAC Bank 9  months.
• Community Bank 9  months.
• Dhaka Bank 9  months.
• Dutch Bangla Bank 9  months.
• Eastern Bank 9  months.
• Exim Bank 9  months.
• IBBL 9  months.
• Jamuna Bank 9  months.
• Lanka Bangla 9  months.
• Meghna Bank 9  months.
• Mercantile Bank 9  months.
• Mid Land Bank 9  months.
• Modhumoti Bank 9  months.
• Mutual Trust Bank 9  months.
• NCC Bank 9  months.
• NRB Bank 9  months.
• NRB Commercial Bank 9  months.
• One Bank 9 months.
• Premier Bank 9  months.
• Prime Bank 9  months.
• Pubali Bank 9  months.
• SBAC Bank 9 months.
• South East Bank 9  months.
• Standard Chartered Bank 9  months.
• Standard Bank 9  months.
• Shahjalal Islami Bank 9  months.
• Trust  Bank 9  months.
• United Commercial Bank 9  months.

In-Store Refund Policy

• A refund will be provided if the conditions are met.
• The refund will be issued within 3 to 7 business days from the start of the process.
• The refund will be processed to the original payment method used at the time of purchase. However, Ryans Computers Limited reserves the right to use other payment methods if necessary.
• For EMI transactions, a refund can only be issued if the EMI is not activated. In such cases, a 1.5% bank charge will be deducted.

Note: Ryans Computers Limited will not be responsible for any bank charges paid by the customer, and these charges will not be refunded to the customer's account.

For any clarification please call 16810, +8809638442121, +88 096 0444 2121, +88 017 5566 2121