Order Procedure

1. Browse ryans.com to “Add to Cart”

• Explore our wide range of products across categories.
• Click on a product to view details and specifications.
• Select products and click "Add to Cart".

2. Proceed to Checkout

• Click on cart icon at the top right corner, once all products are added to “shopping cart”.
• Click "Checkout" after reviewing shopping cart products and quantities.

3. Complete Checkout Process

• Step 1 - Account Information:

Click on Checkout, receive OTP if not logged in, and sign up.

• Step 2 - Shipping Method:

a. Select district, City/Upazila.

b. Select delivery method:

• Home delivery, 
• Courier or
• Store pickup.

c. Select delivery type:

• Regular or 
• Express.

Note:  Express delivery option will only be visible to customers of Dhaka Metropolitan.         
 

d. Write name, delivery address, and contact number.         
 

e. If billing address is different click on checkbox bottom of the page.

• Step 3 - Payment Information:

Choose payment method:

• Cash on Delivery
• Debit/Credit Card
• POS on Delivery
• Internet Banking 
• Mobile Banking         
   
• Step 4 - Review and Place Order:

a. Review order summary including products, quantities, shipping details, and grand total

b. Click on checkbox to agree to Terms & Conditions and Return, Refund & Cancelation

c. "Place Order" to confirm purchase.

4. Order Confirmation

• Customers will receive an information SMS including order number to registered mobile number. 
• Orders will be confirmed after a confirmation call from us.

5. Order Tracking

•  When products are assigned to delivery vehicle, customers will receive a shipping confirmation SMS.
• Customers can track orders from dashboard in the following manner:

✔Order placed

✔Confirmed          
✔Handover to courier/Ready for pickup

✔Completed

6. Help

• For any assistance, please contact customer support team as below:         
  
  a. Phone: +8809638442121         
  b. Email: [email protected]         
  c. Facebook Messenger: m.me/ryanscomputers         
  d. Whatsapp: https://wa.me/8801755513900

Conditions: 

• Customers acknowledge and accept that if products become out of stock after placing orders, the order will be canceled without any questions or disputes.         
   
• In case of “Regular Delivery", products are delivered within 1 to 5 working days for Dhaka, Chattogram, Khulna, Rajshahi, Rangpur, Bogura, Mymensingh, Barishal, Sylhet metropolitan areas, and Jashore city corporation area. Customers must collect products from main gate, as delivery person will not enter the building.         
   
• In case of “Express Delivery”, products are delivered within 24 hours for Dhaka metropolitan area only.           
   
• In case of “Courier Delivery”, products are delivered all over Bangladesh within 1 to 7 working days.         
   
• In case of "Store Pickup", customers will collect products from any branch of Ryans Computers Ltd.         
   
• In case of “Back-order” and 'Upcoming products, products are delivered within the time specified on website. 
   
• For “Back-ordered”, “Pre-order” or “Upcoming” products, 20% deposit of total amount is required to be paid in advance.
   
• There is no charge applicable for “Regular Delivery". However, charges are applicable for  “Express Delivery” and “Courier Delivery”.          
   
• For customers in remote areas, products must be collected from the nearest courier point.         
   
• Delivery time may take longer due to unavoidable circumstances.         
   
• Products will be handed over to customers when payment is completed.